Jilie Privacy Policy

1 Introduction

Jilie ("Jilie", "we", "us", "our") operates the jilie.net website and all associated mobile applications and services (collectively the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect the personal information of players and users who access the Platform from the Philippines or from any other location.

By registering an account with Jilie or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. This Privacy Policy forms part of, and should be read alongside, the Jilie Terms and Conditions.

2 Personal Data We Collect

Jilie collects the minimum personal data necessary to provide you with a full account experience on the Platform. The categories of data we collect are outlined in the table below.

Where you choose not to provide data that is marked as required during registration or KYC verification, Jilie may be unable to open or maintain your account or process certain transactions.

3 How We Collect Your Data

3.1 Directly from You

Most of the personal data Jilie holds is provided directly by you. This happens when you register your Jilie account, complete identity verification, make a ₱ PHP deposit or withdrawal via GCash, Maya or Philippine bank transfer, contact our customer support team, respond to a survey or promotion, or update your account profile.

3.2 Automatically via Technology

When you use the Jilie Platform — whether on jilie.net or the Jilie mobile app — certain technical and usage data is collected automatically. This includes your IP address, device identifiers, browser configuration, and details of your interactions with Platform features and games. This data is collected through cookies, server logs, and similar tracking technologies described in Section 7 of this Policy.

3.3 From Third Parties

In some circumstances, Jilie may receive personal data about you from third-party sources. These include identity verification and KYC service providers who help us confirm the accuracy of the information you supply, payment processors including GCash and Maya who facilitate your ₱ PHP transactions, and fraud prevention and anti-money-laundering screening services. Data obtained from third parties is handled with the same level of care as data you provide directly.

4 How We Use Your Personal Data

Jilie uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your Jilie account, including verifying your identity and age.
• Transaction processing: Handling ₱ PHP deposits and withdrawals via GCash, Maya, Philippine bank transfer, and other available payment methods.
• Customer support: Responding to your queries, complaints, and requests through live chat and email.
• Legal and regulatory compliance: Meeting our obligations under applicable law, including anti-money-laundering requirements and age verification rules.
• Platform security and fraud prevention: Monitoring for suspicious account activity, preventing unauthorised access, and protecting the integrity of the Platform.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gaming and to make responsible gaming tools available to players who may need them.
• Platform improvement: Analysing usage data in aggregate to improve the features, performance, and content available on jilie.net.
• Marketing communications (with your consent): Sending you information about Jilie promotions, bonuses, and new features where you have opted in to receive such communications. You can withdraw consent at any time.

5 Legal Basis for Processing

Jilie processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the services you requested when creating your Jilie account — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money-laundering obligations, and age verification requirements.
• Legitimate interests: Processing necessary for Jilie's legitimate business interests — such as fraud prevention, platform security, and product improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, such as receiving optional marketing communications from Jilie. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Personal Data

Jilie does not sell your personal data to any third party. We share your data only in the following limited circumstances:

6.1 Service Providers

Jilie works with carefully selected third-party service providers who process personal data on our behalf to help us deliver the Platform. These include payment processors (such as GCash and Maya operators), identity and KYC verification providers, cloud infrastructure providers, customer support platform operators, and analytics and fraud detection services. All service providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing the contracted service to Jilie.

6.2 Legal and Regulatory Authorities

Jilie may disclose your personal data to law enforcement agencies, government bodies, regulatory authorities, or courts in the Philippines or elsewhere when required to do so by applicable law, court order, or lawful regulatory request. This includes cooperation with financial intelligence and anti-money-laundering investigations.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Jilie's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to the way your data is handled.

7 Cookies and Tracking Technologies

The Jilie Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. Cookies are small text files stored on your device when you visit jilie.net or use the Jilie mobile app.

7.1 Types of Cookies We Use

• Essential cookies: Necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that help prevent cross-site request forgery. You cannot opt out of essential cookies while using the Platform.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display, and responsible gaming tool configurations.
• Analytical cookies: Collect aggregated, anonymised data about how players use jilie.net — for example, which game categories are most visited — so we can improve Platform performance and content.
• Security and fraud-detection cookies: Help Jilie identify unusual account behaviour, repeated failed login attempts, or patterns consistent with automated bot access.

7.2 Managing Cookies

You can control non-essential cookies through the cookie preferences panel available on jilie.net and through your browser's built-in cookie settings. Disabling functional or analytical cookies will not prevent you from using the Platform but may affect the quality of your experience. Disabling essential cookies will prevent normal Platform operation.

8 Data Security

Jilie takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• TLS encryption for all data transmitted between your device and Jilie's servers, including login credentials and ₱ PHP transaction details.
• AES-256 encryption for personal data stored in Jilie's databases, including identity documents uploaded during KYC verification.
• Two-factor authentication (2FA) available on all player accounts to protect against credential theft.
• Strict internal access controls ensuring that only authorised Jilie personnel with a genuine business need can access identifiable personal data.
• Regular security assessments and penetration testing of Platform infrastructure.
• Automated fraud detection and anomaly monitoring that flags unusual account activity for review.

Despite these measures, no system connected to the internet is completely immune from risk. You also have a role to play in protecting your account: use a strong, unique password for your Jilie account, enable 2FA, and never share your login credentials with anyone. If you suspect a security incident affecting your account, contact us immediately at [email protected].

9 Data Retention

Jilie retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by Jilie are:

• Active account data: Retained for the full duration that your Jilie account remains open and active.
• Identity and KYC documents: Retained for a minimum of five (5) years following account closure, in accordance with anti-money-laundering and financial record-keeping requirements applicable in the Philippines.
• Transaction records: ₱ PHP deposit and withdrawal records are retained for a minimum of five (5) years following the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction, or longer if related to an ongoing dispute.
• Technical and usage data: Typically retained in identifiable form for up to twenty-four (24) months, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your account plus two (2) years after account closure to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised using industry-standard data destruction procedures.

10 Your Data Rights

As a Filipino data subject, you have the following rights regarding your personal data held by Jilie. To exercise any of these rights, contact us at [email protected] with your account details and the specific request.

• Right to be informed: You have the right to know what personal data Jilie holds about you and how it is being used. This Privacy Policy is the primary vehicle for that information.
• Right of access: You may request a copy of the personal data Jilie holds about your account. We will respond to verified access requests within thirty (30) days.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many details directly from your Jilie account profile.
• Right to erasure: You may request that Jilie delete your personal data. Note that this right is subject to our legal obligations to retain certain data — particularly financial records and KYC documents — for the minimum periods described in Section 9.
• Right to object: You may object to the processing of your data for marketing purposes at any time. You may also object to processing based on legitimate interests, though Jilie may continue processing if we can demonstrate compelling legitimate grounds.
• Right to data portability: Where technically feasible, you may request that Jilie provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you may withdraw that consent at any time without penalty, by updating your account notification settings.

11 Children's Privacy

The Jilie Platform is strictly intended for adults aged 21 and over. Jilie does not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered on the Jilie Platform or provided personal data without appropriate authorisation, please contact us immediately at [email protected] so that we can take appropriate action, including closing the account and deleting the associated data.

Jilie's age verification procedures are designed to prevent underage access. Any account found to belong to a person under 21 years of age will be suspended immediately and all associated data reviewed in accordance with our legal obligations.

12 Updates to This Privacy Policy

Jilie may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will provide notice on the Jilie Platform — for example, via a notification banner on jilie.net or a message sent to your registered contact — at least seven (7) days before the updated Policy takes effect.

The date of the most recent revision is shown at the top of this page. Your continued use of the Jilie Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update, you should cease using the Platform and request account closure by contacting our support team.

The current version of this Privacy Policy is always available at jilie.net/privacy-policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jilie handles your personal data, please reach out to us through any of the following channels:

• Privacy enquiries: [email protected]
• General support: [email protected]
• Live chat: Available 24/7 within the Jilie Platform and mobile app — the fastest route to our support team.

For concerns about responsible gaming tools or self-exclusion, please visit our dedicated Responsible Gaming page. For a full overview of your rights and obligations on the Platform, refer to our Terms and Conditions.